Return Policy

Return & Refund Policy

Thank you for shopping with us.

We want every customer to have a satisfying shopping experience. If you are not satisfied with your order or encounter any issues, please review our return and refund policy below.

1. Return Period

Customers may request a return within 30 days after receiving their order.

To be eligible for a return, items must meet the following conditions:

Items must be unused and in original condition.
Items must not be damaged or altered.
Original packaging, tags, and accessories must be included.
Proof of purchase or order information must be provided.

2. Eligible Return Reasons

Product quality issues.
Incorrect items received.
Missing items from an order.
Products damaged during shipping.
Products significantly different from the order information.

3. Non-Returnable Situations

Items that have been used, washed, modified, or damaged.
Requests caused by personal preference or incorrect selection.
Returns requested after the return period.
Items without original packaging or accessories.
Customized products where applicable.

4. Return Process

To request a return, please contact us:

Email: support@yourstore.com

Please provide your order number, customer information, product details, return reason, and supporting photos or videos if required.

Please do not send items back before receiving approval from our customer service team.

5. Return Shipping Costs

If the return is caused by product defects, incorrect items, or shipping damage, we will review and handle the shipping costs accordingly.
For personal reasons, customers are generally responsible for return shipping costs.

6. Refund Processing

Refunds will be processed within 5-10 business days after the returned item has been received and inspected.

Refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

7. Exchange Policy

Customers must contact us before requesting an exchange. Exchange items must meet the return requirements and are subject to availability.

Additional shipping costs may apply depending on the situation.

8. Order Cancellation

Please contact us as soon as possible if you need to cancel your order. Orders that have already been processed or shipped may not be eligible for cancellation.